Debit Card Frequently Asked Questions

Where can I use my card?

You may use your card at ATMs and merchants wherever MasterMoney debit cards are accepted.  Worldwide access is available if you let us know that you are traveling outside of the country.  Call our Wyoming office at 693-4073.

What withdrawal fees do you charge?

We charge a fee of 50 cents per ATM withdrawal.  We suggest using machines where the owner does not charge a fee, such as Sheetz, Wawa, or some local gas stations or credit unions.  Look for signs advertising surcharge free ATMs.

Should I select “credit” or “debit”?

Select “credit” whenever you can because it helps us keep your costs low!  The new regulations regarding merchants charging fees for credit card transactions do not apply to debit cards even if you choose credit.  (The exception is gas stations, which may charge lower prices for customers paying cash.)

How do I get a debit card?

If you already have a share draft account, just stop in or give us a call and let us know you want one.  You will be eligible if you have been a member longer than 90 days and you have not been assessed any share draft account charges for NSF (non-sufficient funds) check returns.  If you do not have a share draft account, you will need to open a separate transaction account in order to receive a debit card.  Contact us for further information.

What do I do if my card is lost or stolen?

Call our Wyoming office as soon as possible so we can block the card from further use!  Our toll-free number is 1-800-869-5191.  We can also get you a new card if your magnetic strip wears out or reset your PIN if you forget it.

When are funds available?

We report balances after closing on each business day (Monday through Friday).  Therefore, if you transfer money during the day, those funds will not be available for debit card use until the evening, though the funds are available for paying drafts or immediate cash withdrawal in our offices.  Circumstances beyond our control may also affect debit card availability, such as delays in the MasterCard system.

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