Blog

American income life benefit

As a reminder from our June newsletter, our members now have a $3,000 accidental death & dismemberment benefit offered through American Income Life! If you return the yellow beneficiary card in the letter that you have received from them, you will be contacted using whatever information you provide on the card. You are covered for the benefit regardless of whether you return this card. If you do not return the card, your benefit would be paid to your account joint owner or estate in the event of your accidental death.

You are under no obligation to purchase additional products from American Income Life in order to keep the free insurance, and this benefit is in addition to the life savings insurance benefit (also up to $3,000).

Update to hours

Beginning 10/7/21, we are adjusting our hours slightly in our main branches, Wilkes-Barre and Wyoming, to better meet our members’ needs. Thursdays we will now be closing at 4:30PM instead of 4:45PM, and Fridays we will be closing at 5:00PM instead of 4:45PM.

The Shavertown office will be temporarily closed on October 6, 2021. We apologize for any inconvenience.

Wyoming Drive-Thru Closed

Due to storm damage behind the Wyoming office, the drive-thru is presently closed.

You are welcome to come in for lobby service! Please be careful when parking and avoid the back wall if possible.

We will update when the drive-thru is ready to reopen.

Beginning 9/13/21, we will resume our old hours until the drive-thru is able to reopen:

M-Tu-W 9:00-4:30
Th-F 9:00-4:45
Sat 9:00-11:30 (lobby only, no phone service)

Online Banking System Update

Our online banking website will be changing as of approximately 10AM on June 7, 2021. This does not affect any of your ACH or debit card items, such as automated payments or payroll deposits.

USERNAMES: Your username on the new system must be 6-12 characters including at least one letter and one number. If you have a username that meets these parameters, your username has already been added to the new system and you are ready to login! No need to call the office! If your username does not meet the new requirements, please give us a call at (570) 825-9950 to choose a new one.

PASSWORDS: Your default password is the first two letters of your last name followed by the last four digits of your Social Security number. The first letter should be capital. John Doe’s password, for instance, is “Do1234”.

Please update any saved links to:

Desktop:  https://www.w-w-i-s.com/hb/51/default.aspx?entity=ROCMD

Mobile Device: https://www.w-w-i-s.com/mb/51/default.aspx?entity=ROCMD

If you have set up any scheduled transfers (recurring or one-time) within the online banking system, you will need to add them to the new system.

New Hours for Wyoming Branch

As of 4/12/21, we will be extending service utilizing the drive-thru window.

Lobby and Drive-Thru Open:

Monday through Friday from 9:00AM-4:00PM

Drive-Thru Only Open:

Monday, Wednesday, Thursday, Friday from 4:00PM-5:00PM

Drive-Thru Only Open:

Saturday from 9:00AM-11:30AM